You are now ready to chat with Nicole.
you: Hello Nocole
Nicole: Hello, what can I help you with?
you: I bought digital deluxe version of BF3 at 21 october
you: i downloaded game and key was inside
you: today i recieved key for addon that comes out in december
you: but didn't recieve key for physical warfare pack
you: Nicole?
Nicole: Sorry I am here.
Nicole: can I have your email address?
you: yes please
you: xxxxxxxxxxx
Nicole: Thank you. Please give me a moment to look further into this for you
Nicole: could you verify your date of birth?
you: xxxxxxxxxxxx
Nicole: That seems to be different from what I see on your account. do you have your order number instead?
you: yes
you: xxxxxxxxxxxxx
Nicole: okay thank you very much.
Nicole: Where did you receive the add-on for the Physical Warfare pack?
Nicole: and when did you pre-order?
you: pre-order on origin.com and i did not recieve PWP
Nicole: When was the date?
you: date of order october 21
you: oh no
you: 20
you: 21 comes letter with downloading allow
you: Nicole i come back in 10 minutes, ok?
Nicole: Okay I will work on this for you in that time.
Nicole: So I have a few questions about the operating system you are using.
you: im still here
you: Win 7 64
Nicole: Have you checked the DXDIAG? You might not meet the requirements for the game play. Such as drivers, ports, etc.
you: Game runs perfect
you: problem is not requirements
you: i didn't recieve key for PWP
Nicole: Unfortunately I cannot issue any codes at this time because the release date of your region is not until the 27th. The key will not be released until the release of PWP in December.
Nicole: Please follow up with us and we will be happy to help you once the release dates occurs.
you: the game has been released 25 october 00:00 in Russia