I have a problem with my Sound Blaster ZxR. It is not recognized every time I m shutting down my PC. Each time I power on my PC I hear the speakers begin to hiss .. That is the signal for me that sound card will not be detected by the Windows after system loading. I ve tried everything - turned off my onboard audio in BIOS menu, changed PCI latency s to 64-128, tried to change PCI IRQ s e.t.c. Nothing worked for me. My motherboard has non UEFI-BIOS so the advise to disable BIOS Fast Boot option is not a real solution for me. I don t know what to do. My motherboard has only two PCI-Express slots - x16 ver.1.1 and x4 ver.1.1. So I can t just change a pci-slot for my sound card. I know that this is a common problem for Creative customers. And new drivers does not solve this problem. Please read our forum-thread about this problem: http://forums.creative.com/showthread.php?t=699640

Dear Andy,

Thank you for writing to Creative Technical Support.

We apologize that your Sound Blaster ZXR is not being detected everytime your computer reboots.

We also appreciate the forum links that you had provided.

May we know when did the issue occur?

Please ensure that all instances (for e.g, a previously installed soundcard) is completely uninstalled in your computer before installing the Sound Blaster card.

As a workaround, please completely uninstall previous drivers and applications by following the link below:

Solution ID: 55438
Uninstalling Sound Blaster Drivers and Applications(Windows 7 and Windows 8)
http://support.creative.com/kb/showarti ... ?sid=55438

After uninstallation, reboot your computer.

Please check if your Sound Blaster Zxr soundcard is properly detected in Device Manager and that the onboard sound in your computer is disabled in Device Manager and and BIOS.

Have you tried moving the card to a different PCIe slot, especially if it is currently installed next to a graphics card?

You can also reseat the card to ensure that the card is firmly seated in the slot.

If your graphic cards comes with built in audio, please also disable it in BIOS.

Reboot your computer after applying the new configuration.

It is important that the OS sees only the Sound Blaster Z soundcard as the audio device when the computer boots up.

Please ensure that you have chosen full installation when installing from the cd.

For more information, please refer to the below link:

Solution ID: 112159
How to install Sound Blaster ZxR under Windows
http://support.creative.com/kb/ShowArti ... sid=112159

Please also update to the latest driver for Sound Blaster ZXR.

1. Go to the Creative support site. ( http://support.creative.com )

2. Select your product category and then Soundblaster > Sound Blaster ZXR

3. Scroll down to the manual selection at the bottom of the page, select your operating system and click submit

4. Choose the following:

Creative Sound Blaster ZxR Software
Filesize : 153.61 MB Download
Release date : 24 Dec 13
File Name : SBZxR_CD_LD_1_00_22.exe

*You can click on "show details" for more information.

5. Click on "Download" and follow the instruction to complete the installation.

Hope this helps.

Please retain all the previous correspondence when replying to this email.

Best Regards,

Jessica
Creative Worldwide Customer Response