Dear Jessica,

I have tried EVERYTHING !

I have uninstalled all drivers for Nvidia, Realtek onboard audio, Creative SB drivers, unplugged my Nvidia videocard from PCI-e x16 slot and ZxR with DBPro from my PCI-e x4 slot.

I have cleaned all Windows registry keys by using Auslogics BoostSpeed. Cleared CMOS ! Tried to install ZxR sound card to PCI-e x16 and to PCI-e x4 cause my mobo has only two PCI-e slots.

I have tried to install ZxR card in PCI-e x4 slot without using my PCI-e x16 for Nvidia card. I have used my onboard video. So we can not say about IRQ-conflict or IRQ-sharing problem between Creative ZxR and Nvidia videocard.

ZxR dies EVERY TIME I shut down the computer or send my PC to sleep mode! Every time! Not after rebooting, but after shutting down or sleep mode.

Every time I turn on my computer I hear those metallic static noise and cracking (two times) while Windows is loading. It does not depend of motherboard manufacturer - we can see this problem on different mobos and chipsets, - from my old Intel G33 chipset to newer Z87 chipsets. On Gygabyte, MSI, ASUS motherboards! In Windows Device manager ZxR just is not detected, not recognized. But at the same time it does recognize Sound Blaster Audio Controller and Sound Blaster ZxR DBpro! But not Sound Blaster ZxR!

The only way to make it detect by system again is full shuttdown! Total disconnecting power cord from AC power supply. We can not say about AC power supply problem either, because I have 850Wt Chieftec CFT-850G-DF AC power supply. It definitely has enough power to deliver to my not a hardcore gaming system.

I have found a lot of customer's reviews about this problem.
http://www.head-fi.org/t/623079/creative-sound-blaster-new-series-z-zx-zxr/660

Trying to find the solution he bought Asus ROG Maximus Formula motherboard and still has this problem.

It is not about BIOS or Windows problem or something, because it does happen even on purest clean system after hard disc formatting and flashing a newer version of BIOS.

There are costumer's who had sent their ZxR sound card on RMA. But even after they got a new ZxR sound card they still have the same issues with it! On different mobos, different chipsets, from different manufacturers e.t.c


Jessica, You know.. I am very disappointed with such problems I've got with Creative product, with the high-class top model ZxR, probably the most expensive soundcard in it's class.

I did not expect to get such problems with a high-class product for 250$.

Can it be a lot of defective products with broken firmwares or something?

Do developers know about this problem and do they trying to find a REAL SOLUTION, not a driver installing/uninstalling or changing the PCI-e slot?

Or we can just forget about real help of tech costumers support?

Best Regards,

Andy

Dear Andy,

Thank you for contacting Creative Labs Technical Support.

We understand your disappointment for the issues that you are having with the Sound Blaster ZxR.

We do appreciate your patience in troubleshooting your soundcard.

To assist you further in troubleshooting, please provide us with the MSINFO32 file that would show the specifications of your computer.

To obtain this file, click on "Start" then "Run" and, type in "MSINFO32". By clicking OK, the result will be a file with all the necessary information regarding your computer specs.

Click File and select Export
Enter the file name and select save. The utility will now export the information into a text file.

Please send the MSINFO32 in .TXT file. Please attach this file in your reply.

If you still require assistance, please reply to this email with any previous correspondence to ensure the quickest and most accurate service.

Best Regards,

Jessica
Creative Worldwide Customer Response